Privacy Policy

Welcome to PluginHive™ Privacy Policy Page

Your privacy is important to us, and maintaining your trust and confidence is one of our highest priorities. We respect your right to keep your personal information confidential and understand your desire to avoid unwanted solicitations.

We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more detail about our privacy policy.

What information do we collect? How do we use it?

We may collect your name, and contact information including your email address, demographic information such as postcode, preferences, interests, and any other information relevant to the customer. This allows us to process and fulfill your orders and notify you of your order status.

When you voluntarily sign up for our e-mail list, we need only an e-mail address and name – which we use to send the information you requested.

When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify the winners. We monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.

What about “cookies”?

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that.

Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

Will PluginHive™ disclose the information it collects to outside parties?

We will NOT sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

PluginHive Application Data Policy

PluginHive Plugins/Extensions Data Policy

PluginHive WooCommerce plugins & Magento extensions are installed on the merchant’s servers and PluginHive does not have any access to the data or the store. This implies the following WooCommerce plugins & Magento extensions:

PluginHive SAAS Application Data Policy

PluginHive SAAS applications are delivered over the internet as a service instead of installing on the merchant’s servers. These applications are hosted on ISO/IEC 27001:2013 certified environments like Digital Ocean & AWS.

These PluginHive applications are offered as SAAS applications:

What information does PluginHive collect through eCommerce store APIs?

While using our SAAS applications, we may also collect the following details:

  • Your store details
    This can include your store address, warehouse address, billing address, online store API access, etc.
  • Your product details
    This can include your product name & description, shipping details like product weight & dimensions, country of origin, etc.
  • Your order details
    This can include your end customer’s address, and contact details including the email address, etc. 
  • Your shipment details
    This can include carrier account details, shipping labels, tracking IDs, manifests, packing slips, tax invoices & commercial invoices

What information does PluginHive collect directly from the merchant?

  • Merchants’ payment is processed using Shopify, Stripe, PayPal & RazorPay. PluginHive does not store or process any payment-related data from the merchants.
  • Merchant’s warehouse details are processed to be used to create shipping labels
  • Shipping Carrier account details are used to integrate the carriers with applications
  • Merchant’s Contact Details are used for application onboarding

What information does PluginHive collect directly from merchants’ customers?

PluginHive does not collect any data from the merchant’s customers directly. Merchant’s order details collected using the store API may contain customer’s details like:

  • Billing Address
  • Shipping Address

How does PluginHive use the information it collects? 

All the information collected by PluginHive is used to generate shipping labels using our software. These details are mandatory by the shipping carrier in order to generate the shipments & process the orders.

Merchant’s contact information is used solely to provide application onboarding & assistance.

Merchants’ customer details are solely used to send the live shipment tracking details via email.

Important to note:
PluginHive does not use this information for any purposes aside from providing your app’s services

Does PluginHive have access to merchants’ stores?

PluginHive application services access the merchant store via the API solely for the features that merchants use. 

The PluginHive Customer Support team does not have access to merchants’ eCommerce stores. Merchants can provide Shopify Collaborator Access, and WordPress/BigCommerce/Magento Administrator access if requested for debugging purposes.

The PluginHive Customer Support team only has the access to PluginHive SAAS application settings. The purpose of accessing the settings is to assist the merchant with the application setup. The PluginHive Customer Support team does not make any changes without the merchants’ written consent.

For how long does PluginHive store or retain the data it collects?

While merchants continue to use the PluginHive applications, all the eCommerce order details beyond 60 days are deleted permanently and can not be retained. PluginHive stores the data for up to 60 days solely for the merchants’ reference.

Upon uninstalling the PluginHive applications, the data can be retained for up to 7 days and will be deleted permanently beyond 7 days. PluginHive stores the data for up to 7 days solely to retain the settings in case the merchants reinstall the application.

The customer’s right to request information be corrected or erased

Merchants can contact support@pluginhive.com in case they require PluginHive to modify or delete the data at any given point in time.

Can merchants request the data to migrate to other platforms?

Merchants can contact support@pluginhive.com in case they require PluginHive to provide the data at any given point in time. The data can be provided only to the eCommerce store owner.

How can merchants contact PluginHive if they have additional questions?

Merchants can 

PluginHive, #214, 1st Floor, 1st AA Cross Road,
2nd Main Road, Kasturi Nagar,
Bangalore – 560043,
Karnataka, India
Email: support@pluginhive.com
Tel: +91-80-4115-0094

Summary

PluginHive™ is committed to protecting your privacy. We use the information we collect on the site to make shopping at PluginHive™ possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent

By using our website, you consent to the collection and use of this information by PluginHive™. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

If you require any more information or have any questions about our privacy policy, please feel free to contact us via our PluginHive Support Portal.